Privacy Policy

Last updated: January 2, 2026

At The Tack House, we care about your privacy almost as much as we care about good leather and well-fitted tack. This Privacy Policy explains what we collect, why we collect it, and how we keep your information safe - no funny business.

By using our website, signing up for emails, buying, selling, consigning, or generally hanging around our digital barn, you agree to the practices described below.

What Information We Collect (and Why)

We only collect what we actually need.

You may give us:

  • Name
  • Email address
  • Mailing address
  • Payment information (processed securely through third-party providers — we don’t see or store your full card details)
  • Details related to buying, selling, consigning, or donating items
  • Any messages or forms you voluntarily submit

We may automatically collect:

  • Browser type and device info
  • Pages visited and basic site analytics
  • Cookies (the digital kind, sadly not chocolate chip)

This helps us:

  • Run the marketplace smoothly
  • Improve the site experience
  • Communicate with you about things you actually signed up for

Emails, CASL & Not Being Annoying

We comply with Canada’s Anti-Spam Legislation (CASL).

That means:

  • We only send marketing or promotional emails if you’ve given us consent
  • Consent may be express (you checked a box or signed up) or implied (you’ve done business with us)
  • Every email we send includes:
  • Our business name and contact info
  • A clear, easy unsubscribe link (no guilt trips)

You can unsubscribe anytime; we’ll be sad, but we’ll respect it.

How We Use Your Information

We use your information to:

  • Process purchases, consignments, and donations
  • Communicate about your account or transactions
  • Send launch updates, marketplace news, and community info
  • Improve The Tack House and make it more delightful

We do not sell, rent, or trade your personal information. Ever. Full stop.

Who We Share Information With

Only when absolutely necessary, such as:

  • Payment processors
  • Website hosting and analytics providers
  • Email marketing platforms

All third parties are required to keep your information secure and confidential.

Cookies (The Boring Kind)

Our site uses cookies to:

  • Remember preferences
  • Understand how people use the site
  • Improve performance

You can disable cookies in your browser if you like - it won’t break the site, we promise.

How We Protect Your Data

We use reasonable physical, technical, and administrative safeguards to protect your information. While no system is 100% foolproof (even the best barns have locks and cameras), we take security seriously.

Your Rights

You have the right to:

  • Request access to your personal information
  • Ask us to correct or delete it (subject to legal requirements)
  • Withdraw email consent at any time

Just email us, we're friendly.

Third-Party Links

Our site may contain links to third-party websites. Once you leave our pasture, their privacy policies apply, not ours.

Updates to This Policy

We may update this policy occasionally to reflect changes in law or how we operate. The latest version will always live right here.

Contact Us

Questions? Concerns? Want to talk privacy or ponies?

📧 Email: sales@thetackhouse.com
📍 Location: Ontario, Canada